Why isn't my ad published online?

If you’ve recently created an ad on bikesales but it hasn’t been published yet, it may be due to a few factors. 

All new and recently edited ads are approved by our Customer Service Team for quality assurance purposes and we aim to approve all ads within 2 hours of payment during business hours.  

If it has been longer than 2 hours and your ad still hasn't been approved, it may be due to the following reasons: 

  • Your ad was rejected (You will receive an email outlining the details 
  • Your ad was cancelled (You will receive an email outlining the details)  
  • Your ad hasexpired (You will receive an email outlining the details) 

You can check the status of your ad anytime by Signing in to your bikesales account and looking for the status under 'Ad Management'.  

If your ad is still awaiting approval please call our Customer Service Team on 13 72 53 to receive an update on its progress. 



Related articles: 

How long does it take to approve my ad? 
My ad has been approved but I can't find it online? 

Any information on this page is provided as a guide only. It is not professional or expert advice and is not a substitute for such advice. The content may not be appropriate, correct or sufficient for your circumstances and should not be relied on as the only reason you do or don’t do anything.
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